Questions and answers about our pricing

ACCOUNT QUESTIONS

Q: How does the free pricing work?
A: First of all, taking part in sessions is always for free. Once you start sessions yourself, you can add a maximum of 4 other users with the same email domain for free.

Q: What is an email domain?
A: Everything after the @, for example company.com in the email name@company.com

Q: When do I start paying for the use of Yabbu?
A: If you add more than 4 other users, with the same email domain, in sessions you start yourself.

Q: What happens when I add users with a different email domain?
A: These users are not included under your account. When you have a paid version, you don’t have to pay for these users.

Q: What happens if I add a user, who is already a paying customer?
A: This user is not included under your account. When you have a paid version, you don’t have to pay for this user.

Q: What happens when I add a new user, becoming a self-paying customer later?
A: Then, in the paid version, you will get a discount of € 2.99 per month (to a minimum invoice of € 8.97 per month).

OTHER QUESTIONS

Q: How do I pay for my (paid) plan?
A: You will receive a digital invoice monthly, unless you let us know you prefer an annual invoice

Q: How do you determine what I should pay if I choose an annual invoice?
A: We rely on your estimation. If large changes occur during the year, we will contact you.

Q: Can I also pay by Credit Card or with iDEAL / PayPal?
A: Not yet, but we will facilitate these payment options soon.

Q: Do you also have introductory and training programs?
A: We provide complete programmes to improve your meeting culture and optimise the use of Yabbu.

Q: I work for a charity / NGO. Do you charge a different rate?
A: For sure! Yabbu is free for charities / NGOs. Please inform us.